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Shipping
Where do you ship to?
We partnered with DHL and offer international shipping to the following countries:Β
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Africa:
Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Brazzaville), Congo, Democratic Republic of the, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Morocco, Mozambique, Namibia, Niger, Nigeria, Reunion, Rwanda, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
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Americas:
Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire, Sint Eustatius and Saba, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Barthelemy, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Sint Maarten, Suriname, Trinidad and Tobago, Turks and Caicos Islands, United States, Uruguay, Venezuela, Virgin Islands (US)
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Asia:
Afghanistan, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, East Timor, Georgia, Hong Kong, India, Indonesia, Iraq, Israel, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macau, Malaysia, Maldives, Mongolia, Myanmar, Nepal, Oman, Pakistan, Palestine, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Syria, Taiwan, Tajikistan, Thailand, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen
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Europe:
Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City
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Oceania:
American Samoa, Australia, Cook Islands, Fiji, French Polynesia, Guam, Kiribati, Marshall Islands, Micronesia, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Northern Mariana Islands, Palau, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, Vanuatu, Wallis and Futuna
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Middle East:
Bahrain, Iran, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates, Yemen
Do you offer free shipping?
We offer free shipping for all orders over USD800. A flat rate of USD50 will be applied on orders below USD 800.
For customers in Hong Kong we offer free shipping on all orders.
How long will it take to get my order?
Each piece of jewellery is uniquely crafted upon order. It typically takes between 8-15 working days for your item to be prepared and ready to ship. Once your package is picked up by DHL, you will receive tracking information directly from them to monitor the delivery status.
How can I track my order?
Youβd be able to track your parcel via our shipping partner DHLβs Track & Trace page.
Can I cancel or update my order? or change my shipping address?
Due to the madeβtoβorder nature of our pieces, cancellations wonβt be accepted once the order has been made.Β
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As for order modifications, it would depend on the scale of the request, please send us an email at hello@emerah.com as soon as possible, and we will try our best to assist you.
What happens if my package is lost or damaged during shipping?
Please send us an email at hello@emerah.com as soon as possible, and we will try our best to assist you.
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Weβd recommend adding insurance to your shipping in case of damage during shipping, this can be added at checkout for an extra cost according to the value of your total order.
Can I change my shipping address?
You can update your address for up to 3 days from the date of purchase.Β Please send us an email at hello@emerah.com as soon as possible, and we will try our best to assist you.
Will I be charged duties, taxes, and any other fees?
When ordering from our store, you may be subject to duties, taxes, and import fees according to the regulations of your local customs authority. These charges are not included in the item price or shipping cost and are the responsibility of the recipient.Β
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Please contact your local customs office for further information about potential charges as they can vary from country to country.





